Frequently Asked Questions

Designer Bathroom Plus is an Australian, family owned business which has been supplying quality designer bathroom ware for over 20 years.  Our team is passionate about design and finding the best solutions for your spaces, we just happen to sell the best brands in Bathroom ware. We also have a commercial trade division to assist Architects, Designers, Specifiers, Developers or Builders with their projects.

Yes. The business has been operating from the same premises for 20 years at 70 Industry Drive Tweed Heads South.

At Designer Bathrooms Plus we believe that the personal security of our customers is paramount, and we take all necessary steps to ensure your personal details are not compromised, including applying industry standard SSL security software. We recommend to all our valued customers to safeguard their passwords, ID numbers and login details and to minimise risk, change your password regularly. If you have any concerns, please contact us here, we would love to hear from you.

We hear often from people about their bad experience buying bathroom products online. Common issues are, order never arrived, company they purchased from has taken their money and closed down, their order is on back order for 6-8 weeks and they didn’t tell me, it arrived damaged, it arrived and the finish/colour is wrong, it arrived and it was faulty, it arrived and I needed to send it back because it was the wrong size. For every bad story there are 20 goods ones but the purchase of bathroom products are usually time sensitive meaning there are trades affected if you got the wrong product or it is damaged and they will pass on the extra labour and extra call out fees to you and it will probably delay the new build or renovation.

Wherever you live, try your local bathroom store and if you see something online they don’t have or maybe a different price bring it to their attention and I am sure they will find a solution.

Like most e-commerce sites, this site uses cookies. It allows us to customise the shopping experience you receive on our site (for example, storing your shopping cart for a later date) by storing a tiny text file on your computer. This allows us to provide you a richer, more enjoyable shopping experience.

Of course you can use our site without enabling the use of cookies.

To understand how serious we take your personal privacy, and how this site handles cookies, head to our Privacy Policy page. If you still have concerns, please don’t hesitate to contact us.

We take your privacy very seriously. To read where we stand on protecting your privacy please view our Privacy Policy. If you have any concerns at all, we would be happy to discuss these with you.  Simply send us an email here with your concern and a contact phone number and we will be in touch within 48 hours.

Yes we are and we’d love to hear from you. Our Facebook page is the best place to get a first glimpse of the latest products, completed projects we’ve been involved in and anything and everything else our team deems worthy to share. Come join us at www.facebook.com/designerbathroomsplus or on Instagram, www.instagram.com/designerbathroomsplus

Our products come from various places around the world. Primarily we source most of our product from China, Italy, Germany, Turkey, Spain and here in Australia. We never compromise on manufacturing quality and only stock brands that we know will serve you well.

Yes! We have complete confidence that the products we supply are of the highest quality standard. Unlike those online stores who don’t invest in a shopfront and close down one day, only to re open the next month under another name, when you buy from Designer Bathrooms Plus ‘we come with every purchase’ to give you peace of mind that apart from your products standard warranty, we will be here well beyond that to ensure spare parts and servicing are available to you.

Some of our ranges require more consultation than others and in some cases, there are more options to choose from and the selection can be customised to your needs.  To ensure your selection meets your needs it is best to get a little help from the people that know our products inside and out.

Contact our sales team on 07 55130466 or use the enquire form on the website.

Yes. We wouldn’t like receiving a second-hand product and neither should you. Clearance items are usually the last remaining stock, discontinued lines or ex display as this this allows us to make room for new product in store. Some items can’t be shipped given their weight or shape but we will advise you of this.

Our site does not support international orders. However, our sales team will be more than happy to arrange for international delivery.

Payments are automatically deducted from your credit card or PayPal account once your order has been placed – it’s that easy.

We accept Visa, Mastercard and PayPal.

While the safety of online shopping has increased last decade, no site can guarantee 100% security. At Designer Bathrooms Plus, we believe that the security of our customers is paramount, and we take all necessary steps to ensure your personal details are not compromised, including applying industry standard SSL security software. We recommend to all our valued customers to safeguard their passwords, ID numbers and login details and to minimise risk, change your password regularly. If you have any concerns, please contact us.

Yes. You will need to act quickly though, as most deliveries will leave the day of or the day after your order has been placed.  Contact your local showroom or call 07 55130466 and ask to speak with a sales consultant; they will be happy to assist where they can.

Sure will. By Australian law all published RRP’s must include GST and GST must be on-charged.

The answer is yes in most cases but every now and then we hit a snag. Island and remote deliveries are one example and heavy or over sized products are another. At the end of the day we will work with you to find a solution.

Delivery fees are calculated by your total order value. Head to our Delivery page to get an idea of how much you’ll expect to pay, or head to your cart and enter in your state to get a delivery quote or ring us on 0755130466

Delivery times vary, depending on your location. Road Delivery takes 1-5 days (exc. non-metro areas).

No, not with online orders, sorry.

It’s best to discuss this with our sales team on 0755130466.

It’s best to discuss this with our sales team on 0755130466.

Yes. This is option is available when checking out.

Yes. The warranty on our products vary from 1 year to lifetime.  Your rights are further protected under the Australian Consumer Law. Contact our sales staff if you want to clarify a warranty period on a particular product.

To make a warranty claim – contact our sales team via the contact page or ring 07 55 130466. You will need to have ready your proof of purchase/invoice from us and invoice of installation by qualified trade for any warranty issues.

Yes. Within the first 30 days if you have had a change of mind ring us on 07 55130466 to arrange a credit or swap for the item you need. The item purchased needs to be un opened, in its original packaging and you need to retain your invoice for proof of ownership. If the product you purchased was a special order then a re-stocking fee of 15% is charged for us to return this to our supplier. If you are having difficulty in returning your product due to its size or distance from the store then contact us on 07 55130466 to discuss options. This policy in no way reduces your rights or our obligations under the Australian Consumer Law.

Contact our sales desk via the contact page or phone 07 55130466

Most of the products we sell require a qualified person to install them. EG electrician, plumber or builder. In some cases you can void your warranty if your products are installed by an unqualified person and may void your insurance policy if there is an incident where the issue was caused by an in correctly installed product. We aim to provide you with as much technical and installation detail as possible, however we strongly advise that you seek the services of a qualified plumber, builder and electrician where relevant. You need to retain proof of purchase/invoice from us and proof of installation by qualified trade for any warranty issues.

Yes. Each product comes with an installation guide but you are welcome to contact our sales team via the contact page or ring 07 55130466 for an electronic one to be sent to you.

Email our sales team via the contact page and supply your model number and detailed description or photo of the part you require and we will be back in contact with you with a price and availability.